Rynox Customer Support > Online Purchases > Damaged Product / Parts Missing / Incorrect Product
Scroll down to see the "Damaged Product / Parts Missing / Incorrect Product form"
Parts missing in the product you received? Received incorrect product? Fill in and submit this form.
- Damaged Product/Packaging: If the packaging is damaged or has been tampered with at the time of delivery; do not accept the delivery and do not sign the POD, irrespective of the condition of the product. However, if you have already accepted the delivery and if the product is damaged, share with us images/video clearly showing the damaged product/packaging you’ve received. If verified, we will arrange a reverse pickup of the damaged product. Another unit of the product will be shipped as soon as the damaged product has been delivered to our facility and verified against the images you shared earlier.
- Parts Missing: If some parts are missing in the package delivered to you; share with us images of what you’ve received in the parcel. We will cross-check the same with our packing logs. If verified, we will ship the missing parts to you.
- Incorrect Product: If you’ve received an incorrect product, share with us images of the product you’ve received. We will cross-check the same with our packing logs. If verified, we will arrange a reverse pickup of the incorrect product. The correct product will be shipped as soon as the incorrect product has been delivered to our facility and verified against the images you shared earlier.
Terms & Conditions
- In the event of a claim, we expect you to prove without any doubt that you have indeed received a damaged package, a damaged product, an incorrect product or that some parts are missing from the product you have received. When opening a package, it is highly recommended to record a video that clearly shows a sealed package being opened and clearly shows the contents of the package. We will ask for such a video in case of any claim.
- You can submit a query for “Damaged Product / Parts Missing / Incorrect Product” within 7 days of delivery. Queries received after 7 days will be automatically rejected.
- In case of a reverse pickup, you will be required to follow certain steps. These steps will be categorically specified to you via email, by our customer support team. Failure to follow these steps may result in the courier rejecting the reverse pickup at the doorstep. In this case, we will subsequently request you to ship the product back to our facility at your cost.